Privacy Policy & Terms

Privacy Policy

65 Degrees Coffee Roastery (“we”, “us”, “our”) is committed to protecting your personal data in accordance with the Kenya Data Protection Act, 2019.

What we collect

When you place an order, we collect:

• Your name and phone number
• Your email address (optional)
• Your delivery address
• Your order and payment details

We do not store M-Pesa PINs or card numbers. Payment processing is handled by Safaricom M-Pesa.

How we use your data

• To process and deliver your order
• To contact you about your order status
• To respond to enquiries you send us
• To improve our products and service

We do not sell, rent, or share your personal data with third parties for marketing purposes.

How long we keep it

We retain order records for 7 years as required by Kenyan tax law. You may request deletion of your personal data at any time by contacting us — we will delete everything not required for legal or financial compliance.

Your rights

Under the Kenya Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data

To exercise any of these rights, email us at hello@sixtyfivedegrees.com.

Cookies

We use a single session cookie to keep your cart while you browse. We do not use advertising or tracking cookies.

Terms of Service

By placing an order with 65 Degrees Coffee Roastery, you agree to the following terms.

Orders and payment

• All prices are in Kenyan Shillings (KES) and include VAT where applicable.
• Orders are confirmed once payment is received or, for cash on delivery, once we confirm the order by phone.
• We reserve the right to cancel an order if a product becomes unavailable after you have placed it. You will receive a full refund.

Delivery

• We currently deliver within Nairobi only.
• Delivery takes 1–2 business days from order confirmation.
• We will contact you to arrange a delivery window.
• If you are unavailable at delivery, we will attempt to reschedule once.
• Delivery fees are non-refundable once an order has been dispatched.

Returns and refunds

• If your order arrives damaged or incorrect, contact us within 24 hours and we will replace it at no cost.
• We do not accept returns on opened coffee products for hygiene reasons.
• If you are unsatisfied with the quality, contact us — we will make it right.

Wholesale orders

• Wholesale pricing applies to orders of 5kg and above.
• Wholesale orders are confirmed by invoice. Payment terms are agreed per customer.
• Custom pricing for orders above 100kg is negotiated directly.

Contact

For any questions about these terms, contact us at hello@sixtyfivedegrees.com. We aim to respond within 1 business day.